FREQUENTLY ASKED QUESTIONS
Are your phones tested?
Yes! Our phones such as samsung phones, apple iphones and all our used and refurbished phones are fully tested and come with PhoneCheck certification to show full functionality. Our return rate for defects is less than 1%.
Where can I find my tracking number?
Tracking number will always be sent inside the final invoice sent to your email.
Where can I find the IMEIs of the product purchased from you?
In the final invoice sent to your email.
How long is your warranty?
Warranty is 30 days from the date of shipping.
Why do you not accept PayPal or Credit Card?
We do not accept PayPal or Credit Card to minimize the risk of fraud. We can not make any exceptions.
If I order overnight shipping on Friday will I get it on Saturday?
You will only get it on Saturday if you specifically ask for Saturday delivery. This will be an additional cost to regular overnight shipping. We do not guarantee a specific delivery date. We do guarantee a specific shipping date.
Do you provide refunds?
No, we do not provide refunds. In the case we are unable to replace your defective merchandise we will provide you with an alternative or a credit to use towards your next purchase.
How can I access your price list?
For regular customers that have purchased multiple transactions we provide a password or grant an access to the price lists on our website. For new or potential customers please contact your sales rep for a price list. This is to ensure that we remain competitive and that our competitors do not undercut us.
Can your prices be negotiated?
We stick with the pricelist and advertised specials in almost all cases. That being said if you are a bulk buyer please contact your sales rep for bulk pricing.
Do you offer free shipping?
We currently offer a free shipping promo to 1st time buyers that purchase over 2K.
Do your phones come kitted?
No, our phones come HSO ( Handset Only ) . We also offer usb cables and cubes if there is a need, for an additional cost.
Do you carry CDMA unlocked phones? The price list you have is for GSM unlocked only?
We carry Verizon + GSM Unlocked phones. These are based on availability and go off the same price list. They are an additional $10 for phones over $100 and an additional $5 for phones less than $100