Privacy Policy

Last Updated: December 23, 2025

Concept Wholesale (“Concept Wholesale,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, purchase products, or communicate with us.

By accessing or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

A. Personal Information

Information you voluntarily provide to us, including but not limited to:

• Full name

• Company name

• Email address

• Phone number

• Billing and shipping address

• Payment-related details (processed securely by third-party providers)

• Business verification information (for B2B transactions)

B. Order & Transaction Information

• Products purchased

• Order history

• IMEI/serial numbers (where applicable)

• Shipping and delivery details

• Invoices and transaction records

C. Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Pages visited

• Date and time of access

• Referring URLs

This information is used for security, analytics, and site optimization.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill orders

• To verify business customers and prevent fraud

• To communicate regarding orders, invoices, and account-related matters

• To provide customer support

• To improve our website, services, and customer experience

• To comply with legal and regulatory requirements

📌 All official communication is handled exclusively via:
support@conceptwholesale.com

3. Communications

By doing business with Concept Wholesale, you consent to receive transactional and operational communications from us, including:

• Order confirmations

• Shipping notifications

• Invoices

• Account-related notices

We do not send marketing or promotional emails unless explicitly agreed upon.

📧 The only authorized email for communication is:
support@conceptwholesale.com

4. Payment Processing

We do not store full credit card or payment information on our servers.

Payments are processed securely through trusted third-party payment processors who comply with industry security standards (PCI-DSS). We only retain transaction references necessary for accounting and dispute resolution.

5. Data Sharing & Disclosure

We do not sell, rent, or trade your personal information.

We may share information only in the following circumstances:

• With trusted service providers (e.g., payment processors, shipping carriers) strictly for business operations

• When required by law, regulation, or legal process

• To protect the rights, property, or safety of Concept Wholesale, our customers, or others

• In the event of a business transfer (merger, acquisition, or asset sale)

All third parties are required to maintain confidentiality and security.

6. Data Retention

We retain personal and transactional data only as long as necessary to:

• Fulfill business purposes

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

When data is no longer required, it is securely deleted or anonymized.

7. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Secure servers

• Access controls

• Encrypted connections (SSL)

• Restricted internal access

However, no system is 100% secure, and we cannot guarantee absolute security.

8. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

• Improve website functionality

• Analyze site traffic

• Enhance user experience

You can control cookie settings through your browser preferences.

9. Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to your personal data

• Request correction of inaccurate information

• Request deletion of your data (subject to legal obligations)

• Object to or restrict certain processing

To exercise any of these rights, contact us at:
📧 support@conceptwholesale.com

10. Business-to-Business (B2B) Use

Concept Wholesale operates primarily as a B2B wholesale provider. All information collected is related to business transactions, inventory, and compliance. Consumer resale is not our primary business model.

11. International Users

If you access our services from outside the United States, you acknowledge that your information may be transferred to and processed in the United States, where data protection laws may differ.

12. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated “Last Updated” date.

Continued use of our services after changes constitutes acceptance of the revised policy.

14. Contact Information

For any questions, concerns, or privacy-related requests, contact us only at:

📧 support@conceptwholesale.com

This is the sole authorized email address for all communications with Concept Wholesale.